Croatia
About BOSQAR d.d.
BOSQAR d.d. is a business process and technology outsourcing company serving clients across the European Union and internationally. Headquartered in Zagreb, Croatia, the company was founded in 2007 and rebranded from Meritus ulaganja d.d. to BOSQAR d.d. in June 2024.
Core Services
- Customer Care: Inbound/outbound communications, infoline support, complaint management, market surveys, marketing campaigns, after-sales support, and loyalty program assistance.
- Sales Services: B2C/B2B sales (inbound/outbound), retention management, cross-selling, order management, lead generation, telemarketing, and quality assurance.
- Technical Support: Comprehensive IT and troubleshooting assistance.
- Back Office Solutions: Data entry, payment processing, settlements, compliance, accounting, and order fulfillment.
- Collection Services: Advanced training, omnichannel messaging, automation, and performance-driven solutions.
- Social Media Management: Content moderation, digital applications, campaigning, and multilingual communication.
Technology & Platforms
- Buzzeasy: Customer interaction platform.
- Insights: Real-time data integration for optimized business communication.
- AI Agent Studio: AI-driven workflow creation and management.
- LiveCoach: AI-enhanced cloud assistant for call center agents.
- Cempresso: Automated background checks, guided support, and AI-driven agent suggestions.
Consultancy Services
BOSQAR offers digital transformation, process optimization, and customer experience (CX) consultancy, along with human resource management solutions.