About Raya Customer Experience
Raya Customer Experience is a leading business process outsourcing (BPO) and contact center outsourcing company, specializing in comprehensive customer experience (CX) management solutions.
Services Offered
- CX Management Solutions: Customer services, technical support, collections, cross-selling & upselling, customer acquisition & retention, back-office operations, and CX advisory services.
- Digital Solutions: Robotic process automation (RPA), data analytics, omnichannel support, and AI-powered chatbots.
- Additional Offerings: Call center seat rental solutions and human resources outsourcing services.
Industries Served
The company caters to a diverse range of industries, including:
- Retail & eCommerce
- Automotive
- Banking & Financial Services
- FMCG
- Gaming
- Healthcare
- Travel & Leisure
- White Goods
- Media & Communication
- Government Services
Company Background
Founded in 2001 and headquartered in Giza, Egypt, Raya Customer Experience operates as a subsidiary of Raya Holding Company for Financial Investments (S.A.E).