About Concentrix Corporation
Concentrix Corporation is a global leader in designing, building, and managing integrated customer experience (CX) solutions. Founded in 2004 and headquartered in Newark, California, the company serves clients across multiple industries with innovative CX strategies and technology-driven services.
Core Services
- CX Process Optimization: Enhancing customer interactions through streamlined processes.
- Technology Innovation & Design Engineering: Developing cutting-edge solutions for seamless customer experiences.
- Automation & Analytics: Leveraging AI and data insights to improve efficiency and decision-making.
- Business Transformation: Helping clients evolve their CX strategies for long-term growth.
Industry Verticals Served
- Technology & Consumer Electronics
- Retail, Travel & E-Commerce
- Communications & Media
- Banking, Financial Services & Insurance
- Healthcare
Specialized Solutions
- Customer Lifecycle Management: End-to-end support from acquisition to retention.
- Digital Transformation: Self-service solutions and AI-driven engagement tools.
- Voice of the Customer Analytics: Gathering feedback to enhance loyalty and growth.
- Back-Office BPO Services: Supporting non-customer-facing operations.
Concentrix empowers businesses with AI-driven insights, automation, and tailored CX strategies to foster customer loyalty and drive operational excellence.